Delivery and Return Policy

We try to give you the most reliable service on the market,

so place your order before 12 noon and we will try to despatch 

the goods on the same day.

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We carry around £160,000 worth of fast moving consumable stock 

and we are confident that we can fulfill orders for standard items

without any delay

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Special items maybe held at our main warehouse in Sweden and should you order one of these we will quote a 3-4 week lead time.

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Parcels are generally branded with our logo and have a clear email address that you can use should you need to report damage. 

Each parcel will have a delivery note inside which you should use to help you confirm that all of the items have arrived.  This will then create an invoice which will be sent to you for payment.

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All parcels are tracked from when they leave Egham, to when they arrive with you so you can be confident that the parcel will not get lost.

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You will need to sign for the parcel

Please check the content immediatly and in the very rare event that something has been danmaged or is missing, please report it to us without delay.  Please note, should you need to raise a query you must do this within 28 days of the parcel arriving.

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You can return goods provided they are in a saleable condition.

Part used boxes do not apply and you will be expected to pay for any item that has been opened or used.  This conforms to the Sale of Goods and Services Act 1982/ Consumer Rights Act 2015

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You may contact our customer service team 

Contact us

and request that the parcels are collected.  If the order was agreed and signed for, the Company reserves the right to charge for re-stocking, the cost of which will be dependant on the item(s) in question.

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Credit Notes and Cancellations are available once the goods have arrived un-damaged back at our Egham Hub.  A delay in the return of the goods, may result in the Credit or Cancellation not being processed, which in turn may affect the timescale needed to process your request.

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At all times we appreciate your patience.